Resources
How the system behaves, described in the terms it actually uses.
Audio formats and codecs
The files evidence actually arrives in
Recorded-call audio comes out of vendor exports and phone systems in old telephony codecs, not podcast formats. What those formats are, how to open one, and which of the usual preparation steps make a recording worse.
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What is an AMR file?
AMR is a speech codec built for mobile phone calls, and .amr files turn up constantly in recorded-call evidence. What the format is and why it sounds that way.
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Convert AMR to MP3 — why you probably shouldn't for evidence
Converting an .amr file to MP3 makes it open everywhere and makes it worse. When the trade is worth making, and what to do instead if the recording is evidence.
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G.711 vs G.729: what a recorded call actually contains
Two common telephony codecs, and why the difference matters when a call is evidence: what each keeps, what each discards, and why you cannot tell by listening.
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How to play an AMR file
An .amr file that will not open is almost always a missing decoder, not a damaged recording. How to play one, and what to avoid doing if the audio is evidence.
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Transcribe an AMR file to text
AMR is a low-bitrate speech codec, harder to transcribe than ordinary audio — and some common preparation steps actively hurt. What to do and what to skip.
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How to transcribe voice memos and phone recordings
A voice memo is already compressed speech, and the extension is the weakest fact about the file. What a phone writes, and the handling steps that make it worse.
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What audio formats Pincite Audio accepts
Recorded-call audio arrives in old telephony codecs. Which ones have been driven through Pincite Audio's media path, and what happens to a file it cannot read.
Reading a transcript
What the page is telling you
A transcript is only useful if you can tell what it did not hear and where each label came from. What the markers mean, what the coverage check does and does not establish, and why an unverified speaker never gets a name.
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What a coverage measurement actually measures
Pincite Audio checks each transcript against a measurement of the source audio, not the provider's own accounting. What that check catches, and what it cannot.
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The recorded announcement on a jail call
A call from a jail usually opens with a recorded announcement. What it is, where it can land on a two-channel export, and what a transcript does with it.
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What happens to audio the system could not transcribe
Where Pincite Audio cannot transcribe a stretch of a recording, it prints a marker in place of the words. What the marker says, and why silence is different.
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What the chain-of-custody record covers
The custody record is three SHA-256 digests: the source file, the audio submitted, and the produced text. What each lets you check, and what is not in it.
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Why a machine guess never gets a name
Pincite Audio labels a speaker with where the label came from, and a machine guess never carries a proper name — a schema constraint, not a style preference.
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What is speaker diarization? One microphone, many voices
What speaker diarization is, why it is an estimate rather than a fact about the recording, and how Pincite Audio marks the difference.
Scope and integrations
How Pincite Audio fits your practice
What this tool does, what it deliberately does not do, and where its connection to the software you already run begins and ends.
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How to transcribe an interview
A practical guide to a reliable transcript of a one-on-one interview. Most of what decides the outcome happens before any transcription tool is involved.
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Legal transcription: services vs software
A human service and a transcription tool are two different purchases wearing one word. What kind of document each produces, and how to tell which one you need.
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Pincite Audio is not case management
Pincite Audio does one thing and connects to Clio narrowly: what the integration reads, what it never writes, and why nothing is synced or mirrored.
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Transcribing a deposition recorded on one microphone
A deposition recorded on one room microphone comes back as a single speaker. Why more microphones may not change that, and what the deposition setting does.